Returns & Exchanges
The White House Historical Association is committed to your satisfaction; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange. Please ensure all items are in their original condition and packaging to facilitate a smooth return process.
Initiate Your Return
Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number and receive specific instructions for your order.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags and documentation are included to prevent damage during transit.
Label and Ship
Affix the provided return shipping label to the outside of your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your replacement item within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing