Frequently Asked Questions
Everything you need to know about shopping with The White House Historical Association.
What is the Official White House Christmas Ornament?
The Official White House Christmas Ornament is a long-standing tradition started in 1981. Each year, a new ornament is designed to honor a specific president or a significant White House anniversary, with all proceeds supporting our mission of preservation and education.
How long will it take for my order to ship?
Standard orders typically process within 1-2 business days. During peak holiday seasons, processing may take 3-5 business days. Once shipped, domestic delivery usually takes 5-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any customs duties or taxes incurred.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange, provided the items are in their original, unused condition.
How does my purchase support the White House?
As a non-profit organization, all proceeds from our shop go directly toward the acquisition of historical artifacts for the White House collection, the conservation of public rooms, and the creation of educational programs about White House history.
Can I track my order once it has been placed?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.